Best team knowledge base tools
36 products named in 120 answers across 4 wordings
In nearly every answer
Contested
HelpScout
How often 10 AI models recommend HelpScout, what they say about it, and who they recommend instead, on the 1 buying question where it came up.
- Mention rate
- 8%of all answers on this question
- Best standing
- #19of 36 on Best team knowledge base tools
- Buying questions
- 1where any model named it
- Never named it
- 5of 10 models
- Since October 25, 2026
- +8 pts0% → 8% on the 8 models that stayed the same
Which models recommend it
Share of each model's answers that named it, at any position · The black tick marks the panel average
Never named it: Claude Haiku 5.5 GPT-6 Luna DeepSeek V4.1 Flash GLM-5.3 Mistral Large 4. Answers come from each model's training data, so a product released or renamed after a model's knowledge cutoff is unknown to it.
Over time
Share of answers that named it, each time the panel answered · Changes since October 25, 2026 compare only models that stayed the same; gray ones are within sampling noise
| Panel run | Mention rate | Models naming it |
|---|---|---|
| October 26, 2026 | 8% | 5 of 10 |
| October 25, 2026 | 0% | 0 of 10 |
Change since October 25, 2026, by model
- Gemini 4 Argon0% → 25%+25 pts
- Qwen 3.8 Flash0% → 17%+17 pts
- Kimi K30% → 17%+17 pts
- MiniMax M30% → 8%+8 pts
- Claude Haiku 5.50% → 0%±0 pts
- GPT-6 Luna0% → 0%±0 pts
- GLM-5.30% → 0%±0 pts
- Mistral Large 40% → 0%±0 pts
Not compared because the seat changed models: DeepSeek from DeepSeek V4 Pro to DeepSeek V4.1 Flash; NVIDIA from Nemotron 3 Ultra to Nemotron 3.5 Super VL.
What the models say
Each model's one-line reason for recommending it, from its first answer
Best team knowledge base tools 3
- Gemini 4 Argon
Incredibly simple, fast-to-deploy help center software paired with customer support workflows.
- Kimi K3
Customer-facing knowledge base that deflects support tickets well.
- MiniMax M3
Simple, well-designed public docs for support teams.
Against the competition
Each question's products ranked by the share of all answers that named them, HelpScout highlighted.
Mention rate by model and question
Share of each model's answers on the question that named it · Hover a cell for the count
| Question | Claude Haiku 5.5 | GPT-6 Luna | Gemini 4 Argon | Qwen 3.8 Flash | DeepSeek V4.1 Flash | GLM-5.3 | Kimi K3 | MiniMax M3 | Mistral Large 4 | Nemotron 3.5 Super VL |
|---|---|---|---|---|---|---|---|---|---|---|
| Best team knowledge base tools | 25 | 17 | 17 | 8 | 8 |
Does the wording matter?
Share of answers that named it under each way of asking the question · Hover a cell for the exact wording
| Question | List request | Buyer asking for advice | Search query | Worth paying for? |
|---|---|---|---|---|
| Best team knowledge base tools | 30 |
Head to head
Against the products named most often on the same questions
Work on HelpScout? Get it tracked every month on the questions your buyers ask, or email sales@modelocracy.com.