| 1 |
Zendesk |
|
10/10 |
1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
- Claude Haiku 5.5 (#1) Mature ticketing, strong automation, huge integration ecosystem for support teams
- GPT-6 Luna (#1) Excellent all-around ticketing, automation, reporting, and integrations for support teams of many sizes.
- Gemini 4 Argon (#1) Industry standard offering unmatched scalability, omnichannel routing, and an extensive integration marketplace.
- Qwen 3.8 Flash (#1) Industry standard, powerful ticketing, broad AI features
- DeepSeek V4 Pro (#1) Most balanced feature set, intuitive UI, and vast integration ecosystem.
- GLM-5.3 (#1) Market leader with powerful ticketing, omnichannel support, and extensive integrations.
- Kimi K3 (#1) The industry standard; unmatched ecosystem, automation, and omnichannel maturity for support teams.
- MiniMax M3 (#1) Industry-leading ticketing, omnichannel support, and vast marketplace.
- Mistral Large 4 (#1) Industry standard with powerful routing, macros, and deep integrations ecosystem.
- Nemotron 3 Ultra (#1) Industry leader with robust omnichannel and automation
|
| 2 |
Freshdesk |
|
10/10 |
2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
- Claude Haiku 5.5 (#2) Solid features at accessible pricing, good for small to mid-sized teams
- GPT-6 Luna (#2) Approachable, capable ticketing with useful automation and a gentler learning curve.
- Gemini 4 Argon (#2) Exceptional value combining intuitive ticketing, strong automation, and quick setup for growing teams.
- Qwen 3.8 Flash (#2) Best value for growing teams, easy setup
- DeepSeek V4 Pro (#2) Strong free tier, modern interface, excellent value for SMBs.
- GLM-5.3 (#2) Affordable, intuitive, and feature-rich; great value for growing support teams.
- Kimi K3 (#2) Excellent value; full-featured ticketing, automation, and self-service at accessible pricing.
- MiniMax M3 (#2) Affordable, user-friendly help desk with strong automation and AI.
- Mistral Large 4 (#2) Best value for SMBs; intuitive UI and solid automation without enterprise bloat.
- Nemotron 3 Ultra (#2) Feature-rich yet affordable with strong SLA management
|
| 3 |
Intercom |
|
10/10 |
5 | 3 | 3 | 6 | 3 | 3 | 3 | 3 | 3 | 3 |
- GPT-6 Luna (#3) Strong omnichannel messaging and AI automation, especially for digital-first customer support.
- Gemini 4 Argon (#3) Best-in-class conversational support platform featuring advanced AI bots and proactive customer messaging.
- DeepSeek V4 Pro (#3) Best-in-class messaging, chatbots, and conversational support flows.
- GLM-5.3 (#3) Best-in-class AI chat and modern messaging-first customer experience platform.
- Kimi K3 (#3) Best modern messenger-led support with strong AI bot and proactive messaging capabilities.
- MiniMax M3 (#3) Modern messenger-first support platform with excellent live chat and Fin AI.
- Mistral Large 4 (#3) Superior for SaaS companies blending live chat with proactive in-app messaging.
- Nemotron 3 Ultra (#3) Excellent for conversational support and proactive messaging
- Claude Haiku 5.5 (#5) Strong chat, messaging, and AI-driven self-service support
- Qwen 3.8 Flash (#6) Best for live chat and proactive messaging
|
| 4 |
Help Scout |
|
10/10 |
4 | 4 | 5 | 7 | 4 | 5 | 5 | 5 | 6 | 7 |
- Claude Haiku 5.5 (#4) Email-centric, simple interface that agents pick up quickly
- GPT-6 Luna (#4) A clean shared-inbox experience that keeps customer conversations personal and easy to manage.
- DeepSeek V4 Pro (#4) Invisible help desk feel; perfect for personal, email-heavy teams.
- Gemini 4 Argon (#5) Clean, email-centric interface designed for personal, human-focused customer support without enterprise bloat.
- GLM-5.3 (#5) Simple, email-focused help desk loved by small teams for its clean UX.
- Kimi K3 (#5) Clean, email-first shared inbox beloved by SMBs wanting simplicity without bloat.
- MiniMax M3 (#5) Simple, email-centric help desk ideal for small businesses.
- Mistral Large 4 (#6) Clean, email-centric design loved by customer-centric startups and agencies.
- Qwen 3.8 Flash (#7) Simple shared inbox, great for small teams
- Nemotron 3 Ultra (#7) Simple, email-centric design perfect for small teams
|
| 5 |
Zoho Desk |
|
10/10 |
7 | 6 | 6 | 4 | 5 | 4 | 4 | 7 | 4 | 6 |
- Qwen 3.8 Flash (#4) Affordable, deep Zoho ecosystem integration
- GLM-5.3 (#4) Strong AI assistant and workflows at a very competitive price.
- Kimi K3 (#4) Strong feature depth at low cost, especially good for budget-conscious growing teams.
- Mistral Large 4 (#4) Excellent free tier and unbeatable price for small teams in Zoho ecosystem.
- DeepSeek V4 Pro (#5) Deep AI features and tight CRM integration at a low price.
- GPT-6 Luna (#6) Good value with solid multichannel ticketing and close integration across Zoho products.
- Gemini 4 Argon (#6) Highly customizable and affordable help desk with strong AI features and contextual ticketing.
- Nemotron 3 Ultra (#6) Great value with AI-powered context awareness
- Claude Haiku 5.5 (#7) Affordable, feature-rich, and works well within the Zoho ecosystem
- MiniMax M3 (#7) Cost-effective omnichannel desk within the Zoho ecosystem.
|
| 6 |
HubSpot Service Hub |
|
9/10 |
3 | 8 | 4 | 3 | 7 | | 6 | 4 | 8 | 4 |
- Claude Haiku 5.5 (#3) Excellent free tier and clean CRM-linked ticket management
- Qwen 3.8 Flash (#3) Unified CRM context, strong knowledge base
- Gemini 4 Argon (#4) Seamless CRM integration giving support teams complete customer context across the entire lifecycle.
- MiniMax M3 (#4) Tightly integrated with HubSpot CRM, great for sales-support alignment.
- Nemotron 3 Ultra (#4) Seamless integration with marketing/sales ecosystem
- Kimi K3 (#6) Ideal for teams already in HubSpot; seamless CRM context and solid ticketing tools.
- DeepSeek V4 Pro (#7) Seamless CRM-native support with powerful free tools.
- Mistral Large 4 (#8) Seamless for marketing-sales-support teams already invested in HubSpot CRM.
|
| 7 |
Salesforce |
|
9/10 |
6 | 5 | 10 | 10 | | 8 | 8 | 9 | 5 | 5 |
- GPT-6 Luna (#5) Powerful customization and CRM context for complex, large-scale customer service operations.
- Mistral Large 4 (#5) Unmatched CRM-native help desk for enterprise sales and service alignment.
- Nemotron 3 Ultra (#5) Enterprise-grade with deep CRM integration
- Claude Haiku 5.5 (#6) Deep customization and enterprise scale, but complex and costly
- GLM-5.3 (#8) Enterprise-grade power, deep customization, ideal for large complex operations.
- Kimi K3 (#8) Deepest enterprise customization and CRM-native case management for large organizations.
- MiniMax M3 (#9) Powerful enterprise-grade platform with deep customization and AI (Einstein).
- Qwen 3.8 Flash (#10) Enterprise-grade depth, steep cost and complexity
|
| 8 |
Jira Service Management |
|
8/10 |
| 10 | 9 | 5 | 6 | 7 | 7 | 6 | 7 | |
- Qwen 3.8 Flash (#5) Top choice for IT-heavy and dev-aligned support
- DeepSeek V4 Pro (#6) Unmatched for IT/DevOps teams needing ITSM capabilities.
- MiniMax M3 (#6) Best for IT and technical teams; strong DevOps integrations.
- GLM-5.3 (#7) Excellent for IT help desks combining ITIL practices with agile workflows.
- Kimi K3 (#7) Best ITSM choice when support overlaps engineering; powerful workflows and DevOps integration.
- Mistral Large 4 (#7) Ideal for technical teams already deep in Atlassian dev workflows.
- Gemini 4 Argon (#9) Ideal for technical support teams needing tight integration between customer tickets and developer bugs.
- GPT-6 Luna (#10) Flexible workflows and strong escalation paths for support teams connected to engineering.
|
| 9 |
Gorgias |
|
6/10 |
10 | 7 | 8 | | | 9 | 9 | | 9 | |
- GPT-6 Luna (#7) A standout for ecommerce support, with order context and commerce-platform integrations.
- Gemini 4 Argon (#8) Purpose-built for ecommerce with deep Shopify integration to manage orders directly inside tickets.
- Kimi K3 (#9) Purpose-built for e-commerce; deep Shopify integration and revenue-focused support automation.
- Mistral Large 4 (#9) Purpose-built for ecommerce with deep Shopify and order management integrations.
- Claude Haiku 5.5 (#10) Best fit for e-commerce stores needing order-aware support tools
|
| 10 |
Front |
|
4/10 |
| 9 | 7 | 8 | | | | 8 | | |
- Gemini 4 Argon (#7) Transforms shared inboxes with real-time team collaboration, internal comments, and automated workflows.
- Qwen 3.8 Flash (#8) Email-first collaboration, clean workflow
- GPT-6 Luna (#9) Combines shared inbox workflows with collaboration tools for teams handling customer conversations.
|
| 11 |
Kayako |
|
5/10 |
8 | | | | 8 | 10 | | | 10 | 8 |
- Claude Haiku 5.5 (#8) Flexible unified inbox with reasonable pricing for growing teams
- DeepSeek V4 Pro (#8) Clean, unified customer view across channels; great for mid-market.
- Nemotron 3 Ultra (#8) Unified customer journey view across channels
- GLM-5.3 (#10) Solid multichannel ticketing with a shared inbox and customer journeys.
- Mistral Large 4 (#10) Strong shared-inbox experience with excellent customer journey visibility tools.
|
| 12 |
LiveAgent |
|
4/10 |
| | | | 9 | 6 | 10 | | | 10 |
- GLM-5.3 (#6) Fast, all-in-one live chat, ticketing, and call center at fair pricing.
- DeepSeek V4 Pro (#9) All-channel powerhouse with built-in call center at low cost.
|
| 13 |
HappyFox |
|
3/10 |
| | | 9 | 10 | | | | | 9 |
- Nemotron 3 Ultra (#9) Strong automation and self-service capabilities
|
| 14 |
ServiceNow |
|
1/10 |
9 | | | | | | | | | |
- Claude Haiku 5.5 (#9) Powerful for complex enterprise service workflows, heavier to deploy
|
| 15 |
Kustomer |
|
1/10 |
| | | | | | | 10 | | |
|