| 1 |
Zendesk |
|
10/10 |
1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
- Claude Haiku 5.5 (#1) Mature, highly configurable ticketing with strong integrations and automation for growing support teams.
- GPT-6 Luna (#1) Best all-around help desk, with mature ticketing, automation, reporting, and broad integrations.
- Gemini 4 Argon (#1) The industry standard with unmatched scalability, omnichannel support, and deep workflow customization.
- Qwen 3.8 Flash (#1) Industry-standard ticketing, strong automation, scales with support volume.
- DeepSeek V4 Pro (#1) Industry standard, excellent ticketing, robust automation, and massive integration ecosystem.
- GLM-5.3 (#1) Most polished, scalable help desk; strong automation, reporting, and huge app ecosystem.
- Kimi K3 (#1) Industry standard, scales from startup to enterprise, huge integration ecosystem.
- MiniMax M3 (#1) Best overall help desk, strong ticketing, automations, and vast app marketplace.
- Mistral Large 4 (#1) Best balance of power, ease of setup, and scale for growing support teams.
- Nemotron 3 Ultra (#1) Best balance of features, integrations, and scalability for growing teams
|
| 2 |
Freshdesk |
|
10/10 |
2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
- Claude Haiku 5.5 (#2) Solid features at a friendlier price, with good automation and an easy learning curve.
- GPT-6 Luna (#2) Approachable, feature-rich ticketing with strong automation and omnichannel support for growing teams.
- Gemini 4 Argon (#2) Balances powerful ticketing features with an intuitive interface and affordable pricing tiers.
- Qwen 3.8 Flash (#2) Best value for growing teams; generous free tier and easy setup.
- DeepSeek V4 Pro (#2) Great value, intuitive UI, strong multi-channel support without enterprise complexity.
- GLM-5.3 (#2) Best value for growing teams; clean UX and generous features per dollar.
- Kimi K3 (#2) Best value, generous free tier, easy setup for small teams.
- MiniMax M3 (#2) Solid mid-market option with great value, omnichannel support, and easy setup.
- Mistral Large 4 (#2) Strong value, intuitive UI, and fast onboarding for small-to-mid teams.
- Nemotron 3 Ultra (#2) Excellent value with strong automation and omnichannel support built-in
|
| 3 |
Help Scout |
|
10/10 |
3 | 4 | 3 | 5 | 4 | 4 | 3 | 4 | 5 | 4 |
- Claude Haiku 5.5 (#3) Clean shared inbox feel that suits email-heavy support without heavy setup.
- Gemini 4 Argon (#3) Ideal for growing teams wanting a personal, email-like experience without complex enterprise bloat.
- Kimi K3 (#3) Feels like email, great for teams wanting simplicity without ticket numbers.
- GPT-6 Luna (#4) Simple, polished shared inbox and knowledge base that keeps customer service personal.
- DeepSeek V4 Pro (#4) Clean, personal email-based support, no customer-facing branding clutter.
- GLM-5.3 (#4) Shared-inbox simplicity that feels like email; lovely for small support teams.
- MiniMax M3 (#4) Simple, email-centric shared inbox great for small support teams.
- Nemotron 3 Ultra (#4) Clean, email-first experience that teams actually enjoy using
- Qwen 3.8 Flash (#5) Simple human-feeling shared inbox; light on heavy ticketing needs.
- Mistral Large 4 (#5) Clean, email-centric design that feels personal and is loved by small teams.
|
| 4 |
Intercom |
|
9/10 |
5 | 3 | 4 | | 5 | 3 | 4 | 3 | 3 | 3 |
- GPT-6 Luna (#3) Excellent for combining support inboxes, live chat, bots, and proactive customer messaging.
- GLM-5.3 (#3) Excellent AI chat-first support; ideal if tickets mostly start as conversations.
- MiniMax M3 (#3) Excellent for modern, chat-first support with a strong AI agent and inbox.
- Mistral Large 4 (#3) Excellent for SaaS companies blending support with in-app messaging and automation.
- Nemotron 3 Ultra (#3) Superior for conversational support and customer engagement workflows
- Gemini 4 Argon (#4) Excels at real-time conversational support and proactive AI-driven customer engagement.
- Kimi K3 (#4) Best-in-class chat-first support with strong automation and bots.
- Claude Haiku 5.5 (#5) Excellent chat and messaging support paired with a modern help center.
- DeepSeek V4 Pro (#5) Conversational support pioneer, excellent live chat and proactive messaging tools.
|
| 5 |
Jira Service Management |
|
9/10 |
| 5 | 9 | 6 | 3 | 7 | 5 | 6 | 7 | 6 |
- DeepSeek V4 Pro (#3) Ideal for IT teams, deep DevOps integration, and powerful asset management.
- GPT-6 Luna (#5) Strong workflows and service management features, especially for technical and IT support teams.
- Kimi K3 (#5) Ideal for IT and engineering-adjacent teams already on Atlassian.
- Qwen 3.8 Flash (#6) Strong for IT/technical desks needing SLAs and dev workflow ties.
- MiniMax M3 (#6) Top pick for internal/IT support with powerful workflows and SLAs.
- Nemotron 3 Ultra (#6) Best for IT teams already in Atlassian ecosystem needing ITSM
- GLM-5.3 (#7) Best pick if your 'support' leans internal IT service management.
- Mistral Large 4 (#7) Ideal for technical/IT teams already using Atlassian products.
- Gemini 4 Argon (#9) Unbeatable for technical support teams needing tight integration between help desk and developers.
|
| 6 |
Zoho Desk |
|
9/10 |
| 6 | 6 | 3 | 7 | 5 | 6 | 9 | 4 | 8 |
- Qwen 3.8 Flash (#3) Affordable, deep automations, great if already in Zoho ecosystem.
- Mistral Large 4 (#4) Feature-rich and very affordable, especially within the Zoho ecosystem.
- GLM-5.3 (#5) Affordable, powerful, and integrates well if you already use Zoho suite.
- GPT-6 Luna (#6) Affordable, capable ticketing with useful automation and tight integration across Zoho products.
- Gemini 4 Argon (#6) Delivers exceptional value with robust automation and context-aware ticketing at a low cost.
- Kimi K3 (#6) Strong feature set at the lowest price point, good Zoho integration.
- DeepSeek V4 Pro (#7) Affordable, solid AI features, strong fit if already in Zoho ecosystem.
- Nemotron 3 Ultra (#8) Feature-rich at low cost with strong customization options
- MiniMax M3 (#9) Affordable, context-aware help desk that fits the Zoho ecosystem well.
|
| 7 |
HubSpot Service Hub |
|
9/10 |
4 | 10 | 7 | 7 | 6 | | 7 | 5 | 6 | 5 |
- Claude Haiku 5.5 (#4) Good free tier and tight CRM integration for teams already on HubSpot.
- MiniMax M3 (#5) Tightly integrated with HubSpot CRM, ideal for sales-support alignment.
- Nemotron 3 Ultra (#5) Seamless CRM integration for unified customer view and automation
- DeepSeek V4 Pro (#6) Tight CRM integration, free tier available, best for customer-facing teams.
- Mistral Large 4 (#6) Seamless tie-in with HubSpot CRM; great for sales-support alignment.
- Gemini 4 Argon (#7) Unifies customer service effortlessly with your existing marketing and sales CRM data.
- Qwen 3.8 Flash (#7) Excellent CRM-linked tickets and knowledge base for sales-aligned teams.
- Kimi K3 (#7) Natural pick if you already run HubSpot CRM for unified customer data.
- GPT-6 Luna (#10) Convenient ticketing and customer context for teams using HubSpot's CRM and marketing tools.
|
| 8 |
Front |
|
7/10 |
7 | 9 | 5 | 4 | | 9 | 9 | 7 | | |
- Qwen 3.8 Flash (#4) Shared-inbox-first design ideal for collaborative email-heavy support.
- Gemini 4 Argon (#5) Transforms shared inboxes with seamless behind-the-scenes team collaboration directly on customer emails.
- Claude Haiku 5.5 (#7) Collaborative shared inbox that turns email into team-managed conversations.
- MiniMax M3 (#7) Collaborative shared inbox with strong email and messaging features.
- GPT-6 Luna (#9) Flexible collaborative inbox that works well when support spans email and other communication channels.
- GLM-5.3 (#9) Shared inbox with CRM flavor; great for teams blending support and sales.
- Kimi K3 (#9) Collaborative shared inbox model, great for high-touch account support.
|
| 9 |
Gorgias |
|
9/10 |
8 | 8 | 8 | 8 | | 10 | 8 | 10 | 8 | 10 |
- Claude Haiku 5.5 (#8) Strong choice for e-commerce support with deep Shopify integration.
- GPT-6 Luna (#8) Purpose-built ecommerce support with useful order context and integrations for online stores.
- Gemini 4 Argon (#8) Purpose-built for e-commerce with deep integrations for managing order-related inquiries directly.
- Qwen 3.8 Flash (#8) Purpose-built ecommerce support with order actions inside helpdesk.
- Kimi K3 (#8) Best specialized option for ecommerce, deep Shopify integration.
- Mistral Large 4 (#8) Purpose-built for ecommerce with deep Shopify and social channel integration.
|
| 10 |
Salesforce |
|
4/10 |
6 | 7 | | | | | | | 9 | 9 |
- Claude Haiku 5.5 (#6) Powerful enterprise option, but complex and costly for smaller teams.
- GPT-6 Luna (#7) Powerful, customizable service platform for organizations already invested in Salesforce.
- Mistral Large 4 (#9) Deep CRM integration and unmatched customization for enterprise needs.
- Nemotron 3 Ultra (#9) Deep Salesforce integration for sales-service alignment at scale
|
| 11 |
Kayako |
|
6/10 |
9 | | 10 | | 8 | 8 | | 8 | 10 | |
- DeepSeek V4 Pro (#8) Unified agent view, good for mid-size teams wanting simplicity over sprawl.
- GLM-5.3 (#8) Solid multichannel ticketing with live chat and self-service built in.
- MiniMax M3 (#8) Unified customer journey view, good for smaller teams needing omnichannel.
- Claude Haiku 5.5 (#9) Capable ticketing with good customization, though less visible in the market today.
- Gemini 4 Argon (#10) Provides a clear, single-view customer journey timeline that makes personalized support easy.
|
| 12 |
LiveAgent |
|
1/10 |
| | | | | 6 | | | | |
- GLM-5.3 (#6) Cheap all-in-one with strong live chat and fast ticket handling.
|
| 13 |
ServiceNow |
|
2/10 |
10 | | | | | | | | | 7 |
- Nemotron 3 Ultra (#7) Enterprise-grade ITSM with powerful workflow automation capabilities
|
| 14 |
HappyFox |
|
2/10 |
| | | | 9 | | 10 | | | |
|
| 15 |
Hiveage |
|
1/10 |
| | | 9 | | | | | | |
|