| 1 |
Zendesk |
|
10/10 |
1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
- Claude Haiku 5.5 (#1) Mature ticketing, huge integration ecosystem, and reliable at scale for support teams.
- GPT-6 Luna (#1) Mature, flexible ticketing and automation make it a dependable choice for growing support teams.
- Gemini 4 Argon (#1) The industry standard with unmatched scalability, omnichannel routing, and integration depth.
- Qwen 3.8 Flash (#1) Best-in-class ticketing and scalability; the default paid choice for most teams.
- DeepSeek V4 Pro (#1) Best all-around SMB-to-enterprise help desk with mature ticketing, automations, and integrations.
- GLM-5.3 (#1) The category benchmark; polished agent UX, deep integrations, scales from startup to enterprise.
- Kimi K3 (#1) The default for a reason: unmatched ecosystem, integrations, and scalability.
- MiniMax M3 (#1) Best-in-class ticketing, automations, and marketplace integrations for serious support teams.
- Mistral Large 4 (#1) Reliable, scales well, strong automation and reporting out of the box.
- Nemotron 3 Ultra (#1) Market leader with best-in-class omnichannel support and ecosystem
|
| 2 |
Freshdesk |
|
10/10 |
2 | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
- Claude Haiku 5.5 (#2) Strong value for money with solid automation and a generous feature set.
- GPT-6 Luna (#2) Strong core ticketing, approachable setup, and good value for small and midsize teams.
- Qwen 3.8 Flash (#2) Strong features at lower cost; excellent value for small-to-mid teams.
- DeepSeek V4 Pro (#2) Excellent value, intuitive UI, and solid multi-channel support for growing teams.
- GLM-5.3 (#2) Best value for money; nearly Zendesk-level features at a much lower price.
- Kimi K3 (#2) Best value; generous features at SMB-friendly pricing with fast setup.
- MiniMax M3 (#2) Strong feature parity with Zendesk at a lower price; ideal for SMB and mid-market.
- Mistral Large 4 (#2) Solid feature set at a fair price; great for mid-market teams.
- Nemotron 3 Ultra (#2) Excellent value for SMBs with strong automation and AI features
- Gemini 4 Argon (#3) Delivers enterprise-grade ticketing and automation at a much fairer price than legacy rivals.
|
| 3 |
Intercom |
|
10/10 |
5 | 3 | 2 | 4 | 3 | 3 | 3 | 3 | 3 | 3 |
- Gemini 4 Argon (#2) Best-in-class conversational support and AI automation for modern SaaS and tech teams.
- GPT-6 Luna (#3) Excellent conversational support and automation, especially for software companies with digital-first customers.
- DeepSeek V4 Pro (#3) Superior in-app messaging, chatbots, and proactive customer engagement for SaaS.
- GLM-5.3 (#3) Excellent AI agent (Fin) and modern messaging-first support; pricey but effective.
- Kimi K3 (#3) Best for product-led companies wanting chat-first, in-app support experiences.
- MiniMax M3 (#3) Excellent live chat, AI Fin bot, and product-led support workflows.
- Mistral Large 4 (#3) Best-in-class for product-led SaaS with chat, bots, and in-app support.
- Nemotron 3 Ultra (#3) Best for conversational support and product-led growth companies
- Qwen 3.8 Flash (#4) Premium pricing justified by best live chat and proactive support UX.
- Claude Haiku 5.5 (#5) Excellent live chat and messaging paired with helpful automation for support.
|
| 4 |
Jira Service Management |
|
10/10 |
7 | 5 | 5 | 3 | 4 | 6 | 4 | 6 | 4 | 4 |
- Qwen 3.8 Flash (#3) Unbeatable for ITIL workflows and Atlassian ecosystem integration.
- DeepSeek V4 Pro (#4) Unmatched for ITIL-aligned ITSM teams already in the Atlassian ecosystem.
- Kimi K3 (#4) Strongest choice for ITSM teams already embedded in the Atlassian ecosystem.
- Mistral Large 4 (#4) Unbeatable for IT/DevOps teams already in the Atlassian ecosystem.
- Nemotron 3 Ultra (#4) Top choice for IT service management and DevOps teams
- GPT-6 Luna (#5) Powerful workflows and asset management suit technical support and IT teams already using Atlassian.
- Gemini 4 Argon (#5) Unbeatable for IT service desks and companies that need tight developer-to-support workflows.
- GLM-5.3 (#6) Best for ITSM/ITIL workflows and internal help desks; powerful if you live in Atlassian.
- MiniMax M3 (#6) Best for IT/engineering support with strong incident and change management.
- Claude Haiku 5.5 (#7) Good choice for IT teams already living in Jira workflows.
|
| 5 |
Help Scout |
|
10/10 |
3 | 4 | 4 | 8 | 5 | 5 | 5 | 4 | 6 | 5 |
- Claude Haiku 5.5 (#3) Clean shared inbox feel, easy setup, and good for small teams.
- GPT-6 Luna (#4) Thoughtful shared inbox and customer context deliver an unusually pleasant experience for smaller teams.
- Gemini 4 Argon (#4) Keeps support human and email-like while hiding powerful collaboration tools under the hood.
- MiniMax M3 (#4) Shared inbox, Docs, and Beacon widget; simple and loved by small teams.
- DeepSeek V4 Pro (#5) Clean, email-first help desk with no bloat; perfect for small support teams.
- GLM-5.3 (#5) Simple, email-like experience ideal for small teams that hate bloated software.
- Kimi K3 (#5) Ideal for small teams wanting email-like simplicity without ticket bureaucracy.
- Nemotron 3 Ultra (#5) Superior email-based support with human-centric design
- Mistral Large 4 (#6) Clean, email-first help desk that support teams genuinely enjoy using.
- Qwen 3.8 Flash (#8) Simple, human-feeling email support; easy for tiny teams to adopt.
|
| 6 |
Zoho Desk |
|
9/10 |
8 | 8 | 7 | 6 | 7 | 4 | 6 | 7 | 5 | |
- GLM-5.3 (#4) Cheapest serious contender; strong automation and native Zoho ecosystem ties.
- Mistral Large 4 (#5) Excellent value with deep CRM integration for budget-conscious buyers.
- Qwen 3.8 Flash (#6) Remarkably affordable full-featured help desk with solid automation.
- Kimi K3 (#6) Cheapest credible option with solid automation and omnichannel basics.
- Gemini 4 Argon (#7) Incredible value for money with deep customization, especially if you use other Zoho apps.
- DeepSeek V4 Pro (#7) Surprisingly capable and affordable, especially for Zoho CRM shops.
- MiniMax M3 (#7) Affordable, customizable, and bundled well with the broader Zoho suite.
- Claude Haiku 5.5 (#8) Affordable, capable, and pairs well with the wider Zoho ecosystem.
- GPT-6 Luna (#8) Broad capabilities at a competitive price make it worthwhile for budget-conscious teams.
|
| 7 |
HubSpot Service Hub |
|
8/10 |
4 | | 10 | 5 | 6 | | 10 | 5 | 8 | 7 |
- Claude Haiku 5.5 (#4) Solid free tier and tight CRM integration for growing businesses.
- Qwen 3.8 Flash (#5) Great if you want tickets, CRM, and knowledge base unified.
- MiniMax M3 (#5) Tightly integrated with HubSpot CRM; great for sales-handoff support use cases.
- DeepSeek V4 Pro (#6) Best when tied to HubSpot CRM; great for aligning support with sales.
- Mistral Large 4 (#8) Tight sales-service alignment makes it ideal for revenue-focused teams.
- Kimi K3 (#10) Sensible if you're already paying for HubSpot CRM and want unified data.
|
| 8 |
Front |
|
7/10 |
10 | 9 | 6 | 7 | | | 8 | 8 | | 10 |
- Gemini 4 Argon (#6) Transforms shared inboxes into a multiplayer workspace with brilliant team accountability.
- Qwen 3.8 Flash (#7) Shared inbox done right; ideal when email is your main channel.
- Kimi K3 (#8) Great for teams whose support lives in shared inboxes, not ticket queues.
- MiniMax M3 (#8) Shared inbox excels at email-centric teams and collaborative customer replies.
- GPT-6 Luna (#9) Combines shared inbox collaboration and useful automation for teams handling support across channels.
- Claude Haiku 5.5 (#10) Collaborative shared inbox that suits teams handling email together.
- Nemotron 3 Ultra (#10) Best shared inbox for collaborative team communication
|
| 9 |
ServiceNow |
|
6/10 |
6 | 7 | 9 | | 10 | 10 | 7 | | | |
- Claude Haiku 5.5 (#6) Powerful for enterprise IT service management, though costly and complex to run.
- DeepSeek V4 Pro (#10) Enterprise ITSM powerhouse with deep automation and CMDB; overkill for most.
|
| 10 |
Gorgias |
|
6/10 |
| 10 | 8 | 9 | | 9 | | | 7 | 8 |
- Mistral Large 4 (#7) Purpose-built for ecommerce; Shopify merchants get unmatched context.
- Gemini 4 Argon (#8) Essential for e-commerce brands needing deep Shopify integration and revenue-driving support workflows.
- Nemotron 3 Ultra (#8) E-commerce specialist with revenue-focused automation
- GLM-5.3 (#9) Purpose-built for e-commerce merchants; Shopify integration saves hours weekly.
- GPT-6 Luna (#10) Purpose-built ecommerce workflows and order context make it valuable for online retailers.
|
| 11 |
Salesforce Service Cloud |
|
4/10 |
| 6 | | | | | 9 | 9 | | 6 |
- GPT-6 Luna (#6) Deep CRM integration and customization pay off for complex, high-volume service operations.
- Nemotron 3 Ultra (#6) Enterprise-grade with deep CRM integration and Einstein AI
- Kimi K3 (#9) Worth it only if you're already deep in Salesforce CRM territory.
- MiniMax M3 (#9) Powerful enterprise case management and omni-channel routing; premium price.
|
| 12 |
Kayako |
|
4/10 |
| | | | 9 | 8 | | 10 | 9 | |
- GLM-5.3 (#8) Clean unified inbox and good customer journey context; underrated mid-market option.
- Mistral Large 4 (#9) Customer journey tracking helps teams deliver truly personalized support.
- MiniMax M3 (#10) Solid multi-channel help desk with good customer journey tracking for the price.
|
| 13 |
LiveAgent |
|
2/10 |
| | | | | 7 | | | 10 | |
- GLM-5.3 (#7) Affordable all-in-one with live chat, cheap per-agent pricing and solid reliability.
|
| 14 |
HappyFox |
|
1/10 |
| | | | 8 | | | | | |
|
| 15 |
Kustomer |
|
1/10 |
| | | | | | | | | 9 |
- Nemotron 3 Ultra (#9) Customer timeline view enables personalized support at scale
|