Best help desk software
20 products named in 120 answers across 4 wordings
In nearly every answer
Contested
How often 10 AI models recommend Kayako, what they say about it, and who they recommend instead, on the 1 buying question where it came up.
Share of each model's answers that named it, at any position · The black tick marks the panel average
Never named it: GPT-6 Luna Qwen 3.8 Flash Kimi K3
Tracked since October 25, 2026. Each time the panel answers these questions again, the change shows here.
Each model's one-line reason for recommending it, from its first answer
Capable ticketing with good customization, though less visible in the market today.
Provides a clear, single-view customer journey timeline that makes personalized support easy.
Unified agent view, good for mid-size teams wanting simplicity over sprawl.
Solid multichannel help desk with strong collaboration and customer journey tools.
Unified customer journey view, good for smaller teams needing omnichannel.
Elegant shared inbox experience for customer-obsessed small to mid-size teams.
Unified customer journey view, good for personalized support experiences
Each question's products ranked by the share of all answers that named them, Kayako highlighted.
20 products named in 120 answers across 4 wordings
In nearly every answer
Contested
Share of each model's answers on the question that named it · Hover a cell for the count
| Question | Claude Haiku 5.5 | GPT-6 Luna | Gemini 4 Argon | Qwen 3.8 Flash | DeepSeek V4 Pro | GLM-5.3 | Kimi K3 | MiniMax M3 | Mistral Large 4 | Nemotron 3 Ultra |
|---|---|---|---|---|---|---|---|---|---|---|
| Best help desk software | 58 | 33 | 83 | 83 | 67 | 92 | 75 |
Share of answers that named it under each way of asking the question · Hover a cell for the exact wording
| Question | List request | Buyer asking for advice | Search query | Worth paying for? |
|---|---|---|---|---|
| Best help desk software | 43 | 60 | 53 | 40 |
Against the products named most often on the same questions
Work on Kayako? Get it tracked every month on the questions your buyers ask, or email sales@modelocracy.com.