Zoho Desk

By Zoho

How often 10 AI models recommend Zoho Desk, what they say about it, and who they recommend instead, on the 1 buying question where it came up.

Mention rate

96%of all answers on this question

Best standing

#5of 20 on Best help desk software

Buying questions

1where any model named it

Never named it

0of 10 models

Which models recommend it

Share of each model's answers that named it, at any position · The black tick marks the panel average

1. GPT-6 Luna100%
2. Gemini 4 Argon100%
3. Qwen 3.8 Flash100%
4. DeepSeek V4 Pro100%
5. GLM-5.3100%
6. Kimi K3100%
7. MiniMax M3100%
8. Mistral Large 4100%
9. Nemotron 3 Ultra83%
10. Claude Haiku 5.575%

Tracked since October 25, 2026. Each time the panel answers these questions again, the change shows here.

What the models say

Each model's one-line reason for recommending it, from its first answer

Best help desk software 10

• Claude Haiku 5.5Affordable, capable help desk with broad feature coverage across the Zoho suite.
• GPT-6 LunaFeature-rich, affordable ticketing with useful automation and Zoho ecosystem integration.
• Gemini 4 ArgonFeature-rich, budget-friendly ticketing system with deep customization and strong AI capabilities.
• Qwen 3.8 FlashAffordable, feature-rich, integrates across Zoho ecosystem.
• DeepSeek V4 ProStrong AI assistant, deep customization, and excellent value for the price.
• GLM-5.3Deep customization and low cost, especially strong for Z-suite users.
• Kimi K3Strong value with broad features, especially good for budget-conscious businesses.
• MiniMax M3Solid features for the price, good for SMBs
• Mistral Large 4Exceptional affordability with deep CRM integration for Zoho ecosystem users.
• Nemotron 3 UltraFeature-rich, affordable, strong context-aware AI assistant (Zia)

Against the competition

Each question's products ranked by the share of all answers that named them, Zoho Desk highlighted.

Best help desk software

20 products named in 120 answers across 4 wordings

In nearly every answer

FreshdeskHelp ScoutZendeskIntercomZoho Desk

Contested

1. 6HubSpot Service Hub86%
2. 7Jira Service Management84%
3. 8Gorgias68%
4. 9Front59%
5. 10Kayako49%

Mention rate by model and question

Share of each model's answers on the question that named it · Hover a cell for the count

Question	Claude Haiku 5.5	GPT-6 Luna	Gemini 4 Argon	Qwen 3.8 Flash	DeepSeek V4 Pro	GLM-5.3	Kimi K3	MiniMax M3	Mistral Large 4	Nemotron 3 Ultra
Best help desk software	75	100	100	100	100	100	100	100	100	83

Does the wording matter?

Share of answers that named it under each way of asking the question · Hover a cell for the exact wording

Question	List request	Buyer asking for advice	Search query	Worth paying for?
Best help desk software	97	90	100	97

Head to head

Against the products named most often on the same questions

Zoho Desk vs FreshdeskZoho Desk vs Help ScoutZoho Desk vs ZendeskZoho Desk vs IntercomZoho Desk vs HubSpot Service HubZoho Desk vs Jira Service Management

Compare with another product

Other Zoho products: Zoho Books, Zoho Vault, Zoho Sign, Zoho Expense, Zoho Social, Zoho Meeting, Zoho CRM, Zoho Forms, Zoho Analytics, Zoho Cliq, ZipBooks, Zoho People, Zoho Recruit, Zoho Bookings, Bigin, Zoho Survey, Zoho WorkDrive, Zoho Invoice

Work on Zoho Desk? Get it tracked every month on the questions your buyers ask, or email sales@modelocracy.com.