Freshdesk

By Freshworks

How often 10 AI models recommend Freshdesk, what they say about it, and who they recommend instead, on the 1 buying question where it came up.

Mention rate

100%of all answers on this question

Best standing

#1of 20 on Best help desk software

Buying questions

1where any model named it

Never named it

0of 10 models

Which models recommend it

Share of each model's answers that named it, at any position · The black tick marks the panel average

1. Claude Haiku 5.5100%
2. GPT-6 Luna100%
3. Gemini 4 Argon100%
4. Qwen 3.8 Flash100%
5. DeepSeek V4 Pro100%
6. GLM-5.3100%
7. Kimi K3100%
8. MiniMax M3100%
9. Mistral Large 4100%
10. Nemotron 3 Ultra100%

Tracked since October 25, 2026. Each time the panel answers these questions again, the change shows here.

What the models say

Each model's one-line reason for recommending it, from its first answer

Best help desk software 10

• Claude Haiku 5.5Solid feature set, good value, and easy setup for small to mid-sized teams.
• GPT-6 LunaAccessible, capable help desk with strong automation and value for growing teams.
• Gemini 4 ArgonIntuitive interface offering exceptional value, strong automation, and fast setup for growing teams.
• Qwen 3.8 FlashStrong value for SMBs with easy setup and good omnichannel.
• DeepSeek V4 ProAffordable, feature-rich, great automation and multi-channel support out of the box.
• GLM-5.3Affordable, intuitive, and feature-rich; excellent value for growing teams.
• Kimi K3Excellent balance of power, usability, and pricing for most support teams.
• MiniMax M3Excellent value, strong ticketing and automation
• Mistral Large 4Best value for growing teams; strong AI features without enterprise pricing.
• Nemotron 3 UltraStrong value, intuitive UI, great automation for SMB to mid-market

Against the competition

Each question's products ranked by the share of all answers that named them, Freshdesk highlighted.

Best help desk software

20 products named in 120 answers across 4 wordings

In nearly every answer

FreshdeskHelp ScoutZendeskIntercomZoho Desk

Contested

1. 6HubSpot Service Hub86%
2. 7Jira Service Management84%
3. 8Gorgias68%
4. 9Front59%
5. 10Kayako49%

Mention rate by model and question

Share of each model's answers on the question that named it · Hover a cell for the count

Question	Claude Haiku 5.5	GPT-6 Luna	Gemini 4 Argon	Qwen 3.8 Flash	DeepSeek V4 Pro	GLM-5.3	Kimi K3	MiniMax M3	Mistral Large 4	Nemotron 3 Ultra
Best help desk software	100	100	100	100	100	100	100	100	100	100

Does the wording matter?

Share of answers that named it under each way of asking the question · Hover a cell for the exact wording

Question	List request	Buyer asking for advice	Search query	Worth paying for?
Best help desk software	100	100	100	100

Head to head

Against the products named most often on the same questions

Freshdesk vs Help ScoutFreshdesk vs ZendeskFreshdesk vs IntercomFreshdesk vs Zoho DeskFreshdesk vs HubSpot Service HubFreshdesk vs Jira Service Management

Compare with another product

Other Freshworks products: Freshsales, Freshteam, Freshtable

Work on Freshdesk? Get it tracked every month on the questions your buyers ask, or email sales@modelocracy.com.