SolarWinds Service Desk

By SolarWinds

How often 10 AI models recommend SolarWinds Service Desk, what they say about it, and who they recommend instead, on the 1 buying question where it came up.

Mention rate

2%of all answers on this question

Best standing

#17of 20 on Best help desk software

Buying questions

1where any model named it

Never named it

8of 10 models

Which models recommend it

Share of each model's answers that named it, at any position · The black tick marks the panel average

1. Qwen 3.8 Flash8%
2. DeepSeek V4 Pro8%
3. Claude Haiku 5.50%
4. GPT-6 Luna0%
5. Gemini 4 Argon0%
6. GLM-5.30%
7. Kimi K30%
8. MiniMax M30%
9. Mistral Large 40%
10. Nemotron 3 Ultra0%

Never named it: Claude Haiku 5.5 GPT-6 Luna Gemini 4 Argon GLM-5.3 Kimi K3 MiniMax M3 Mistral Large 4 Nemotron 3 Ultra

Tracked since October 25, 2026. Each time the panel answers these questions again, the change shows here.

What the models say

Each model's one-line reason for recommending it, from its first answer

Best help desk software 1

• DeepSeek V4 ProStrong ITIL-aligned ITSM, excellent for internal IT help desks.

Against the competition

Each question's products ranked by the share of all answers that named them, SolarWinds Service Desk highlighted.

Best help desk software

20 products named in 120 answers across 4 wordings

In nearly every answer

FreshdeskHelp ScoutZendeskIntercomZoho Desk

Contested

1. 6HubSpot Service Hub86%
2. 7Jira Service Management84%
3. 8Gorgias68%
4. 9Front59%
5. 10Kayako49%
6. ⋯
7. 17SolarWinds Service Desk2%

Mention rate by model and question

Share of each model's answers on the question that named it · Hover a cell for the count

Question	Claude Haiku 5.5	GPT-6 Luna	Gemini 4 Argon	Qwen 3.8 Flash	DeepSeek V4 Pro	GLM-5.3	Kimi K3	MiniMax M3	Mistral Large 4	Nemotron 3 Ultra
Best help desk software				8	8

Does the wording matter?

Share of answers that named it under each way of asking the question · Hover a cell for the exact wording

Question	List request	Buyer asking for advice	Search query	Worth paying for?
Best help desk software		7

Head to head

Against the products named most often on the same questions

SolarWinds Service Desk vs FreshdeskSolarWinds Service Desk vs Help ScoutSolarWinds Service Desk vs ZendeskSolarWinds Service Desk vs IntercomSolarWinds Service Desk vs Zoho DeskSolarWinds Service Desk vs HubSpot Service Hub

Compare with another product

With web search

A trial: the same questions answered after each model searched the web · Share of answers that named it, and its place

Question	Without search	With search	Change
Best help desk software	2% #20	not named	−2 pts

Every other number on this page comes from what the models already know. How searching changes the answers

Other SolarWinds products: SolarWinds

Work on SolarWinds Service Desk? Get it tracked every month on the questions your buyers ask, or email sales@modelocracy.com.